If you use Adobe software on Windows 10, you may run into an issue where you get a logtransport2 error on shutdown of Windows 10. For me, this seemed to start once I put a PiHole in place to block tracking domains. The issue is probably that the LogTransport2.exe can’t connect to its servers to send log data. Adobe offers you a way to opt-out of a few privacy settings through your online account, and once those changes sync back into your Adobe software suite, the Logtransport2 error on shutdown should be fixed.
How To Fix LogTransport2 Error on Shutdown in Windows 10
In an Adobe app or the Creative Cloud app you can click on your profile icon then click on Adobe Account. As of this article, you can also go directly to your Adobe Account Privacy Settings.
To fix the LogTransport2.exe error, you’ll need to uncheck the box under Desktop And App Usage that says Yes, I’d like to share information on how I use Adobe desktop apps.
As a privacy best practice, it is also recommended that you uncheck the box under Machine Learning that says Yes, allow my content to be analyzed by Adobe using machine learning techniques.
Once you make these changes, you shouldn’t get the LogTransport2 error when shutting down or rebooting Windows 10.
Please make the hot link to the Privacy Settings more prominent. Until I inadvertently found it, I was unable to set to where I needed to make the changes.
Great simple solution – I always hate it when I get an error message as I shut down (or any other time!). But be careful – at the bottom of the privacy page there’s a ‘continue’ button – this is associated with a request to delete your account DO NOT CLICK ON CONTINUE !
Worked like a charm. Thank you.
with the new updates windows 10 17:06:21 now returns the problem !! :(
could some one tell me how to find the area for privacy settings. I have searched in my program and on line.
There’s a link in the article. You need to do it in your Adobe online profile.
In Adobe, click on the account icon at the top right on the toolbar menu. It’s blue/aqua color and circular. This will take you to your online account. Then online you can click on the Profile menu option, then scroll down and click on Privacy on the laft.
Hi, there is no options at all in my privacy section, it’s empty
There is noting like that in the article in my adobe privacy settings, seems like this problem couldn’t be solved…
Repaired Adobe Application via control panel will also fix the problem , So far my user end not getting the error message for over 2 weeks already.
Thank you..so relieved to no longer see this message.
bold text black hyperlinks mixed in with bold text that does nothing makes it very hard to find the hyperlink. maybe change the text colour or underline it.
Seems for some of us the Adobe Privacy Settings show an almost empty tab. However, I managed to get the two privacy boxes to show up in the online account eventually! I did two things – so unclear which one did the trick:
1. I repaired Adobe Acrobat DC in Windows Settings > Apps & Features > Modify
2. I wento to my Adobe Online Account via the Menu of Adobe Acrobat Pro DC (top right, then hit ‘Manage Account’ in the Preferences box) instead of trying to navigate there via the Creative Cloud App.
I could then unselect both sliders for Desktop App usage and for Content Analysis (seems they renamed the sections slightly). Hope this is helpful to anyone.
Okay, so it seems like they are making an effort to bury this. Following the link in the article or the link from re-installing didn’t present you with the options to opt-out for me. BUT I did find that if you go to this link: https://helpx.adobe.com/manage-account/using/machine-learning-faq.html
Scroll down and hit the same URL link for https://account.adobe.com/privacy, but mysteriously these options show up where they were blank before.
I hope this helps!
So related – but I get this error when my laptop just randomly shuts down – so is it somehow causing the shutdown? or is it just popping up upon the random shutdown? I don’t care about the error message, I care about computer crashing at least once a day with no warning!