Cisco AnyConnect Fails To Install Or Upgrade In Windows 10 Anniversary Update

By |2016-10-16T15:54:13+00:00August 9th, 2016|Categories: Cisco, System Administration|Tags: , , , |9 Comments
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If you’ve upgraded to the Windows 10 Anniversary Update and use the Cisco AnyConnect VPN Client, you may run into a problem during the installation or upgrade where you get the error message “There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.” After that error, the installer rolls back any changes that were made to your system.

The issue is related to the file permissions on this folder: C:WindowsSystem32DriverStoreFileRepositoryvpnva-6.inf_amd64_f4ee011be27e2804


1 – Browse to the C:WindowsSystem32DriverStoreFileRepository folder and right click on the vpnva-6.inf_amd64_f4ee011be27e2804 folder and select Properties.
2- Click on the Security tab then the Advanced button.
3 – The current Owner is probably set to SYSTEM. Click on the Change button and enter your account name and click OK.
4 – Check the box that says “Replace owner on subcontainers and objects” then click OK.
5 – Click Edit from the Security tab then Add and enter your account name and click OK.
6 – Check the Full Control box under the permissions for your account, then click OK and Yes.

Now you’ll want to use a tool like FileASSASSIN to delete locked files. You can download and install it from here:

7 – In FileASSASSIN, browse to the C:WindowsSystem32DriverStoreFileRepositoryvpnva-6.inf_amd64_f4ee011be27e2804 folder again.
8 – Select each file and check the Delete option, then click Execute for each file. Once all files are removed, you can delete the folder.

9 – Right click on each file, and select properties and the security tab.
10 – Click on the Advanced button.
11 – Click Change next to Owner and enter your account name, then click on OK twice.
12 – Right click on the same file, then select Properties and the security tab.
13 – Click on the Edit button, then Add.
14 – Enter your account name and check the Full Control box. Click OK then Yes then OK again.
15 – Delete the file and repeat for each file in the folder.
16 – After all files are removed, delete the folder.
If the folder won’t delete, right click and go to Properties, Security, and Edit the permissions for the Everybody group and give it Full Control.

Now try your installer again and it should work.

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  1. hinami November 21, 2017 at 5:11 pm - Reply

    How about turning off those annoying icons on the side of the page .. they obscure the article!!

  2. dann November 21, 2017 at 5:55 pm - Reply

    Did all that. Installer still fails, with the same message.

    • December 7, 2018 at 7:28 am - Reply

      it is already fixed with version anyconnect-win-3.1.07021-web-deploy-k9.exe 🙂
      This works fine for me…
      With same issue on 2 machines..but DONE! 🙂

  3. tonialb January 7, 2018 at 5:53 pm - Reply

    It worked for me! Thank You.

  4. Simon January 19, 2018 at 8:37 pm - Reply

    It doesn’t work for me 🙁

  5. Kelly January 24, 2018 at 6:43 am - Reply

    mine has worked thank you

  6. Allen February 26, 2018 at 11:15 am - Reply

    Did not work for me either. Thanks for the effort.

  7. Charles Bevan March 7, 2018 at 3:14 pm - Reply

    File Assassin did unlock the files in the folder and it allowed me to delete the “VPNVA-6.INF…..” folder, but I still get the same error when I re-run AnyConnect.

  8. Michael McNally April 4, 2018 at 3:09 pm - Reply

    Deleted folder. Still doesn’t work. But this is still a better effort than you’ll get from Cisco support.

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