Some HP InkJet, DeskJet, and LaserJet printers allow you to use them in single cartridge mode which means you can use either a black cartridge or color cartridge only instead of both. In my case, I only had a black cartridge in my HP printer. I could print fine from my iPhone and Macbook, but Windows 10 would give me a “No Toner/Ink” error and would not allow me to print. After some research, I found that this was because of the Web Services for Devices (WSD) port used by the driver. To fix this issue, I had to change it to a standard TCP/IP port and use the printer’s IP address.
It is recommended that you set a static IP address for your printer. Please refer to your printer’s documentation on how to do this, as it varies by printer model.
Fix HP Printer No Toner/Ink Error by Setting TCP/IP Port
- Go to Start > Settings > Devices > Printers & Scanners
- Click on your HP printer and click Manage
- Click on Printer Properties
- Click the Ports tab
- Click Add Port then Standard TCP/IP Port
- Go through the wizard and set the Printer Name or IP Address to the IP Address of your printer (the port name will auto-fill)
- Click Next and it should find your printer, then click Finish
- Click Close on the Printer Ports window
- You should see the new port in the list and it should be checked as seen in the image below
- Click Apply then OK
Now your Printer Status shouldn’t show “No Toner/Ink” anymore and will probably show Idle unless it is currently processing a print job.
Hopefully this No Toner/Ink issue will be fixed in an updated driver, but it appears to have been an ongoing issue for a while with no fix from HP or Microsoft.
This is so useful, thanks! My printer now has a problem with colour cartridges (it’s rejected 3 of them, so a printer not a cartridge problem) and Win 10 just would not print – although the printer itself could print in single cartridge mode. So very useful, especially at a time when printers are out of stock everywhere.
My printer had a no ink/toner error. So I Google it and came to your page. Thank you so much. It’s fixed now. I had to add this printer again, and now it’s working fine. This is great, I am sharing to 2 more friends bc they are having the same error message. Thank you.
Glad it helped you and thank you for sharing!
Thank you so much for this solution. I am having a similar problem as Andy Clark with colour cartridges being rejected even though it was using one before and couldn’t figure out why single cartridge mode with the black cartridge wasn’t working.
Excellent! Very helpful! Thank you very much!
This article helped me, I was stuck for awhile and even went to UPS to print. With this it saved me from going out and buying another printer. Thank you!
This was so helpful, thank you!
Thanks. It solved my problem.
Life saver! Worked for my HP4502. Thanks for the great guidance :)
thankyou , it solved the issue, it works with HP4515
Thank you so much! This article solved my problem!
I cant thank you enough for this.
I nearly threw the thing out the window I was getting so annoyed with it.
THIS SOLUTION IS AWESOME!!!!!!!!!!!!!!!!!!! Thank you for your ingenuity.
THANK YOU SO SO MUCH!!!!!!!! MY SISTER THANKED ME FOR THIS!!!!!
Did not initially work so put it back to original settings. Now it prints in single cartridge mode so you solved it for me anyway so thank you for your help.
Thanks a lot!, this fixed my hp 2540 printer, also this problem happens to me only when using windows 10 and without the color cartridge in machine. hp or microsoft should fix this!
OMG! I have been up the last 4 nights trying to get my printer to work! THIS SAVED THE DAY!!! THANK YOU SOOOOOOOOO MUCH!
For all their might none of the big players had a clue about this problem that suddenly crippled my printer. This simple solution ended my 6 hour slog trying to solve the problem, changing settings, rebooting, updating, all to no avail and all those MS Troubleshooters – total waste of time., The HP app was equally poxy, it would print it’s own printer assessment page but not stop the No Toner or ‘Printer Unavailable.messages
Why are they so incompetent?.
Thank you very much, my friend!!! it really helped!!!
You are my hero! Thank you!!
My printer wouldn’t print using the black ink cartridge so I wanted to use the color ink cartridge only in singe cartridge mode to print black and white. Same as others here, Windows 10 gave me the error message and I spent a long time to find solution. Finally I found this which fixed the issue. Thank you so much!!!
This was really fantastic help! I have finally solved this problem which has been bugging me like crazy!
Ciara
Works like a charm