Fix HP Printer No Toner/Ink Error in Windows 10

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HP No Toner/Ink Error

Some HP InkJet, DeskJet, and LaserJet printers allow you to use them in single cartridge mode which means you can use either a black cartridge or color cartridge only instead of both. In my case, I only had a black cartridge in my HP printer. I could print fine from my iPhone and Macbook, but Windows 10 would give me a “No Toner/Ink” error and would not allow me to print. After some research, I found that this was because of the Web Services for Devices (WSD) port used by the driver. To fix this issue, I had to change it to a standard TCP/IP port and use the printer’s IP address.

It is recommended that you set a static IP address for your printer. Please refer to your printer’s documentation on how to do this, as it varies by printer model.

Fix HP Printer No Toner/Ink Error by Setting TCP/IP Port

  • Go to Start > Settings > Devices > Printers & Scanners
  • Click on your HP printer and click Manage
  • Click on Printer Properties
  • Click the Ports tab
  • Click Add Port then Standard TCP/IP Port
  • Go through the wizard and set the Printer Name or IP Address to the IP Address of your printer (the port name will auto-fill)
  • Click Next and it should find your printer, then click Finish
  • Click Close on the Printer Ports window
  • You should see the new port in the list and it should be checked as seen in the image below
  • Click Apply then OK

TCP/IP Printer Port

Now your Printer Status shouldn’t show “No Toner/Ink” anymore and will probably show Idle unless it is currently processing a print job.
HP Printer Status

Hopefully this No Toner/Ink issue will be fixed in an updated driver, but it appears to have been an ongoing issue for a while with no fix from HP or Microsoft.


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3 Comments

  1. Andy Clark June 24, 2020
  2. VAL July 3, 2020

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