Fix HP Printer No Toner/Ink Error in Windows 10

Share This:

HP No Toner/Ink Error

Some HP InkJet, DeskJet, and LaserJet printers allow you to use them in single cartridge mode which means you can use either a black cartridge or color cartridge only instead of both. In my case, I only had a black cartridge in my HP printer. I could print fine from my iPhone and Macbook, but Windows 10 would give me a “No Toner/Ink” error and would not allow me to print. After some research, I found that this was because of the Web Services for Devices (WSD) port used by the driver. To fix this issue, I had to change it to a standard TCP/IP port and use the printer’s IP address.

It is recommended that you set a static IP address for your printer. Please refer to your printer’s documentation on how to do this, as it varies by printer model.

Fix HP Printer No Toner/Ink Error by Setting TCP/IP Port

  • Go to Start > Settings > Devices > Printers & Scanners
  • Click on your HP printer and click Manage
  • Click on Printer Properties
  • Click the Ports tab
  • Click Add Port then Standard TCP/IP Port
  • Go through the wizard and set the Printer Name or IP Address to the IP Address of your printer (the port name will auto-fill)
  • Click Next and it should find your printer, then click Finish
  • Click Close on the Printer Ports window
  • You should see the new port in the list and it should be checked as seen in the image below
  • Click Apply then OK

TCP/IP Printer Port

Now your Printer Status shouldn’t show “No Toner/Ink” anymore and will probably show Idle unless it is currently processing a print job.
HP Printer Status

Hopefully this No Toner/Ink issue will be fixed in an updated driver, but it appears to have been an ongoing issue for a while with no fix from HP or Microsoft.


Share This:

 

23 Comments

  1. Andy Clark June 24, 2020
  2. VAL July 3, 2020
  3. Justine August 7, 2020
  4. Ernesto September 2, 2020
  5. Gissele October 11, 2020
  6. Nelle October 24, 2020
  7. AMITAYU Middle Name DAS October 25, 2020
  8. James November 3, 2020
  9. Sunny November 18, 2020
  10. Jose November 25, 2020
  11. Adam January 31, 2021
  12. Ben March 13, 2021
  13. John Zebo March 31, 2021
  14. B May 9, 2021
  15. subhassh May 21, 2021
  16. Paula Fulford May 25, 2021
  17. Governflee July 2, 2021
  18. Eugene October 2, 2021
  19. Kathleen February 3, 2022
  20. Grace March 22, 2022
  21. Ciara Dunne May 1, 2022
  22. Ben October 21, 2022

Leave a Comment