Fix Hyperlinks Not Working In Outlook

>, Windows>Fix Hyperlinks Not Working In Outlook

I recently ran into an issue where Outlook 2016 on Windows 10 was giving me one of these errors whenever I would try to click on a link: “This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator” or “Your organization’s policies are preventing us from completing this action for you. For more info, please contact your help desk”. While there are security policies in place, the ability to click on a hyperlink is not included in them, so the issue had to be from something else. In my case, my default browser was set to Firefox (recently upgraded from the x86 to the x64 version, which might have been when the problem started). After some digging, I found the steps needed to resolve this issue.

How To Fix Hyperlinks Not Working In Outlook

Step 1: Reset Internet Explorer settings

  • Start Internet Explorer.
  • Select Tools > Internet Options.
  • Select Advanced > Reset.
  • In the Reset Internet Explorer Settings window, select Delete personal settings > Reset.
  • Select Close when it is completed.
  • Close and restart Internet Explorer.

Step 2: Reset Your Default Programs

  • In Internet Explorer, Select Tools > Internet Options.
  • Select Programs > Set programs.
  • Select Set your default programs.
  • In the Programs list, select Microsoft Outlook > Set this program as default.
  • Scroll back up to the top of the default programs list and highlight Internet Explorer and select Set this program as default.
  • Select OK, and close the Default Programs dialog box.

Step 3: Fix The .html Registry Key

  • Select Start > Run.
  • In the Open box, type regedit, and then select OK.
  • Locate, and then click the following registry subkey: HKEY_CLASSES_ROOT \.html
  • Make sure that the value of the String (Default) is “htmlfile“. If it’s not “htmlfile”, right-click (Default), select Modify, input htmlfile in the Value data box, and then select OK.
  • Exit Registry Editor.

Final Steps
After completing the steps above, try clicking on a hyperlink in Outlook again and it should open in Internet Explorer. Once you have verified links are working, you should be able to change your default browser back to Firefox or Chrome and the links should open in that browser now.

You can try some other options from this Microsoft KB article.

By | 2017-07-18T09:44:15+00:00 July 18th, 2017|Categories: Tech Tips, Windows|Tags: , , , , , , , , |10 Comments

10 Comments

  1. steve December 9, 2017 at 8:20 pm - Reply

    Thank you. This worked on the first try.

  2. Alana Hamilton January 13, 2018 at 11:16 pm - Reply

    Thank you, thank you, thank you! This has been driving me crazy!

  3. cpt_majestic1 (@cpt_majestic1) February 8, 2018 at 1:21 pm - Reply

    Thanks so much, I’ve been battling this problem for weeks and haven’t had any luck with other solutions.

  4. Bix Beiderbeck (@bix_beiderbeck) February 8, 2018 at 4:49 pm - Reply

    Well done Sir! Thank you for a short and to the point remedy.

  5. Cathy February 13, 2018 at 1:37 pm - Reply

    did not work

  6. Berta Litvak February 19, 2018 at 8:51 pm - Reply

    Thank you SO much!!! I can use my email normally now, I was so stressed. Vert glad I read your article. Works perfectly.

  7. brcommunicatie February 22, 2018 at 3:35 am - Reply

    I used only step 3 and it worked fine. (Outlook 2016, Firefox en Windows10)

  8. Chris Newton March 20, 2018 at 6:33 am - Reply

    this is great thank you very much

  9. Dandy Don March 20, 2018 at 9:22 pm - Reply

    Here what worked for me in Outlook 2010: I went into Win-10 settings\update & security\troubleshoot\program compatibility troubleshooter, and then selected Outlook and ran the troubleshooter. It identified a problem and gave me two options. The first one didn’t work but the second one did. The troubleshooter went into Outlook and repaired the glitch. I can now open hyperlinks in Outlook.

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